We assure you that your credit card will NOT be billed which relates directly to our products/website.
All orders are delivered in plain discreet packaging.
Shipping & Returns
All orders are processed as fast as possible so that your items will be delivered to you in the fastest time possible. A signature may be required upon delivery for EU orders.
Rest of World orders will be sent by International Signed For service will take approximately 10-14 days. A signature may be required upon delivery.
If we have a shortage of any particular product you may have ordered we will contact you with alternative brands. If none of the alternatives offered are acceptable we will give you an anticipated delivery date for the out of stock items to arrive with you, if this is unacceptable we will send you an e-mail to confirm cancellation of the order. We DO NOT charge your card until we are about to ship your goods, payments are not taken automatically when you order.
RETURNS AND REFUNDS
If your order is returned to us due to failure on your behalf to sign, or collect the package from our couriers dept, if you change your mind, or have not paid attention to the quantities shown when you ordered a surcharge of 10% will be incurred (minimum of £5), this is to cover the cost of handling, re-stocking and administration as these costs are heavily subsidized.
If you wish to return an item you must do so within 7 days of receiving your goods, please call or email to confirm our returns procedure. Anybody failing to do this will have their returned item refused.
If you have ordered a product and on its arrival you decide you wanted another product we will exchange it for you only if the tamper proof seal has not been damaged, we will also charge you for re-sending the alternative product.
If you have ordered Products and they are damaged on arrival we can only exchange these if the consignment has been opened in front of the courier driver and he has been made aware of any problem/damages, we can not accept any liability for damages discovered after this time.
VK Blue Ltd. does not accept liability for damage in transit or at the delivery destination, any exchanges we make are as an act of good will and in an attempt to prove our level of commitment to our clients. Please open deliveries with the courier driver present so he can witness any damage which may have occurred in transit where applicable.